Returns for our online shop are as follows:
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Please check the condition of your parcel on delivery, prior to signing for acceptance. In the event that goods are missing or damaged on arrival, please specify against your signature and inform us immediately ( within 3 working days), otherwise no claim can be considered.
If you wish to return an item, you do so at your own expense (unless the item is faulty). The item must be unused and in its original condition including tags. This does not affect your statutory rights.
The following is a quick guide to our returns policy:
- You have 14 days to return a non-sale item to us. Items must be in their original packaging, unworn and not damaged. A full refund or exchange will be given.
- You have 7 days to return a sale item to us for a full refund. You then have a further 7 days in which you can return the item but no refund can be given – you will be offered either an exchange or credit note (valid for 12 months).
- If an item is faulty on arrival, you have 14 days in which to contact us for a full refund or exchange. If an item is faulty, you will be reimbursed the cost of postage to return it. Items deemed faulty after this period will be dealt with on a case-by-case basis in consultation with manufacturers.
- If a parcel looks damaged on arrival, do not sign for it. Instead refuse the parcel as damaged during posting.
If you wish to return an item after these periods, you must seek authorisation by telephone. Credit note or exchange only will be offered after 14 days for non-sale items or 7 days for sale items.
Please note the following cannot be returned or exchanged unless faulty: Riding Hats, Personalised and Special order items, Underwear, DVDs, feed and Computer software. In some circumstances we may accept riding hats back – however this must be via prior consent of the manager by telephone. You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as All Time Equestrian cannot be held responsible for any goods lost before they reach us.
You will be refunded the full value of the goods purchased less carriage charge paid. If your original order qualified for free delivery a carriage charge will be deducted from your refund.
If you wish to return an item please phone 01342 878454 to speak to a member of staff or post it to:
All Time Equestrian Returns,
Cophall Farm Business Park,
West Sussex, RH10 3HZ
Goods returned under complaint will not be accepted unless clean and dry. Health & Safety Act 1972.